Beauty "Auto Ship" Program
What is the Hydroxatone Beauty Program?
Do I have to join the Beauty Program?
Can I change the date of my Auto Ship?
Can I skip a month?
How do I cancel the Hydroxatone Beauty Auto Ship Program?
What are the Hydroxatone Preferred Customer Beauty Program Terms and Conditions?

Ordering, Return & Shipping
How do I place an order?
How soon will you ship my order?
How long before my order arrives?
What do you charge for shipping and handling?
Do you ship internationally?
Will I be charged sales tax?
Can I change my order during checkout?
Why is a credit card needed for a free trial?
To Which countries do you ship?
What name will show up on my credit card statement?
What is your refund policy?
What is your Preferred Beauty Program Cancellation Procedures?
How do I return a product?
How long will it take to process a return?
What Payment Methods are Accepted?

Security and Privacy
Is this site secure?
How is my information protected?
Contact Us

How was I enrolled in the Hydroxatone Beauty Program?
A. At the time you placed your Free Trial order you were informed that you are signing up for the auto-ship program, and were notified of the terms of the Free Trial. It is then up to the customer to go forward and process the order - agreeing to the service, or cancel the order completely - if you do not agree to the terms. Furthermore, Free Trial customers are notified of their auto-ship program enrollment (PRIOR to their FIRST auto- ship charge) in the THREE following ways:

1. Terms and conditions as stated on our website.
2. Automatic "welcome" auto-ship e-mails which are sent along with the order confirmation, reminding customers that they are enrolled in an auto-ship program.
3. Documentation of auto-ship program which are mailed along with free trial shipments.

What is the Hydroxatone10 Complex™?
A. The secret behind Hydroxatone’s amazing results is Hydroxatone10 Complex™, a proprietary blend of ingredients specially formulated to safely and effectively help soften wrinkles and fine lines from all areas of the skin, hands and face. Its chief ingredients are Matrixyl 3000™, a European anti-aging compound clinically shown to decrease wrinkle volume, decrease wrinkle density and decrease visual appearance of wrinkles, while increasing skin firmness, thickness and its ability to synthesize collagen; Argireline®, a unique new peptide containing Acetyl-Hexapeptide 3, which is clinically proven to relax tension in the skin, hold in moisture, reduce the appearance of existing wrinkles and prevent the development of new ones; and Hyaluronic Acid, which holds up to 800 times its own weight in water to protect your skin from drying out.

How does Hydroxatone™ work?
A. As we get older, the lack of collagen in the dermis, or skin, is thought to be the major reason for wrinkle formation. Unfortunately, collagen is too large to be absorbed directly through the skin, so trying to put it back into the skin is near impossible. However, the skin can be stimulated to synthesize its own collagen, helping to make it possible to reverse the aging-trend and diminish facial wrinkles.

The active ingredient in Hydroxatone™, Matrixyl™, is a European anti-aging compound clinically shown to:

• Decrease wrinkle depth and volume by 33%
• Decrease wrinkle density
• Increase skin firmness & thickness
• Decrease visual appearance of wrinkles
• Increase collagen syntheses

• Diminish facial lines by 30% or more
• Help stop the future development of wrinkles
• Relax facial muscles to decrease the stress on your skin
• Produce results in as little as 30 days of steady applications

What are the ingredients in Hydroxatone?
The Hydroxatone™ Gentle Milky Cleanser, Balancing Toner, AM/PM Rejuvenating Treatment and Instant Facelift contain the most advanced anti-aging/anti-wrinkle ingredients available on the market today to give you a younger and more radiant appearance.

• *Hydroxatone10 Complex™ - Water (Aqua), Soy lecithin Phospholipids (Phospholipon 80), Matrixyl 3000™, Hyaluronic acid, Argireline® (Acetyl hexapeptide-3), Pomegranate extract, Green tea extract, Grape seed extract Pine bark extract, DMDM Hydantoin, Iodopropynyl Butylcarbamate
• Gentle Milky Cleanser - Water (Aqua), Stearic acid, Disodium oleamido MEA sulfosuccinate, Cocamide DEA, Cocamidopropyl betaine, Polysorbate-20, Palm oil, Glycerin, Cetyl alcohol, Stearyl alcohol, Sodium PCA, Allantoin, Aloe barbadensis extract, Chamomile extract, Lavender oil, Geranium oil, Triethanolamine, Methyl Paraben, Propyl Paraben, Diazolidinyl Urea Propylene Glycol
• Balancing Toner - Water (Aqua), Sodium PCA, Rovisome Ace, Polysorbate-20, Hydroxatone10 Complex™*, Tea tree oil, Abyssine, Sodium ascorbyl phosphate, Tetrasodium EDTA, Triethanolamine
• AM/PM Rejuvenating Treatment - Water (Aqua), Sesame oil, C12-15 Alkyl Benzoate, Sweet almond oil, Dimethicone, Cetearyl Alcohol, Hydroxatone10 Complex™*, Ceteareth-20, Glyceryl Stearate, PEG-100 Stearate, Stearic Acid, Stearyl Alcohol, Sorbitan stearate, Kukui nut oil, Glycerin, Shea butter, Panthenol, Cocoa butter, Polymethylmethacrylate, Phospholipids, Carbomer, Tocopheryl acetate (Vitamin E), Retinyl palmitate (Vitamin A), Ascorbic acid (Vitamin C), Licorice root extract, Bearberry extract, Yeast extract, Algea extract, Coneflower extract, Hydrolyzed wheat protein, Tetrasodium EDTA, Triethanolamine, Methylpraben, Propylparaben
• Instant Face Lift - Water (Aqua), Sodium Hyaluronate, Sodium PCA, Hydroxatone10 Complex™* Witch hazel extract, Polysorbate-20, Allantoin, Phospholipids, Tea tree oil, Lavender oil

Is there anything else I should do while using Hydroxatone™?
A. Yes, while taking Hydroxatone™, we do recommend that you maintain a healthy, active lifestyle for optimum results. Specifically, we suggest a balanced diet coupled with regular cardiovascular exercise and strength training. Furthermore, we suggest that you eliminate use of all tobacco products, as this can accelerate the deterioration of skin quality and increase the likelihood of wrinkles and undesirable contours in the skin of the face and body. Finally, if you drink alcohol, we recommend that you do so in moderation.

Are there any side effects with Hydroxatone™?
A. Hydroxatone™ has not shown to have any side effects, short or long-term. Hydroxatone™ is a non-prescription product that is formulated and manufactured by professionals. Our formula has been developed to eliminate many of the unwanted side effects common with other Anti-Wrinkle Treatments such as Botox®*. Of course, as with any skin care product, you should consult your physician prior to use. Note that the statements on this Web site have not been evaluated by the FDA and this product is not intended to diagnose, treat, cure or prevent any disease.

Are there any known drug interactions with Hydroxatone™?
A. No, there are no known drug interactions or conflicts.

Do I need a prescription to buy Hydroxatone™?
A. No. Hydroxatone™ is not a prescription medication. It is a scientifically blended combination of ingredients, so you don't need a prescription to purchase it; Hydroxatone™ is not considered a prescription medication by the Food and Drug Administration and is therefore not regulated by FDA guidelines.

How do I use Hydroxatone™?
A. Simply follow the instructions that were included in you Hydroxatone 4-Step Anti-Aging System package. These directions are also listed on each of the 4-Step product labels. For further information, please see our website at www.hydroxatone.com. You will start seeing results within the first few days of use.

How long will it take to see results?
A. Many customers will see and feel improved moisture and tone right away. Your friends and family will notice a difference within a few days of use. For optimal results, it is recommended that you use Hydroxatone™ for a minimum of three months.

How long do the results last?
A. Results may last for months, even if use of the formula is ended. However, Hydroxatone will continue to restore and revive your skin as long as you use the product.

How long will a supply of Hydroxatone™ last?
A. Each supply of Hydroxatone™ product contains enough products for a full 60 days of daily treatments for the AVERAGE USER. Individuals who use Hydroxatone™ more often than twice per day, and/or use the product broadly on many parts of the face and body may require additional supplies of product within a 60 day period. For this reason, products and Step components can be ordered individually by calling our sales department at 1-800-480-0698 or by ordering online.

Is Hydroxatone™ as effective as Botox®* injections?
A. Absolutely. Hydroxatone™ is capable of increasing collagen levels in the skin to gently produce visible results that are just as satisfactory as Botox®*. In other words, Hydroxatone™ can provide most of the same visible benefits of injections but without the pain, hassle, high costs or potential for serious side effects.

Is there really such a big price difference between Hydroxatone™ and Botox®* injections?
A. Yes, there is a huge price difference. One monthly Botox®* treatment can cost up to $700. At less than $50 per month USD, Hydroxatone™ is substantially less.

If a person is already on Anti-Wrinkle treatments such as Botox®*, will Hydroxatone™ be as effective?
A. Yes, Hydroxatone™ will still be very beneficial, as it will actually work together with other Anti-Wrinkle therapies to improve overall results. In fact, some plastic surgeons recommend Hydroxatone as an effective post- Botox®* treatment to increase the effectiveness of the injections.

Has there been any research or testing regarding Hydroxatone™?
A. Three separate clinical studies were performed on the active ingredients contained in the Hydroxatone10 Complex (Matrixyl 3000™, Argireline, Hyaluronic acid) in the interest of challenging existing industry benchmarks:

• In Vitro - (On human fibroblasts).
• Ex Vivo - (On human full thickness skin biopsies).
• In Vivo - (On human volunteers over a six-month period).

I am a heavy smoker and drinker, will Hydroxatone™ work for me?
A. Yes, Hydroxatone™ can benefit you, though tobacco use and excessive alcohol intake may inhibit results. We recommend reducing your use of tobacco and alcohol products, or eliminating them altogether.

What is the Hydroxatone Beauty Program?
A. As a valued customer, Hydroxatone is pleased to offer you the benefits of our Preferred Customer program. This auto-ship program is designed to ensure you always get the products you want at special members only pricing. As a member you will have access to exclusive product offerings, free trial samples and exclusive pricing.

Do I have to join the Beauty Program?
A. Membership in the Preferred Customer Beauty Program is not mandatory. You can join at any time to take advantage of special member pricing, exclusive promotions, and the convenience of the Auto Ship program.

Can I change the date of my Auto Ship?
A. One of the great things about our Auto Ship program is the flexibility it providers our members. Members can contact us to change their billing date, re-order one or more products, and even adjust the frequency of their product shipments.

Can I skip a month?
A. Absolutely! Just give us a call at 1-800-672-2259 or email us at customerservice@hydroxatone.com and we’ll adjust your order to meet your needs.

How do I cancel the Hydroxatone Beauty Auto Ship Program?
A. Simply call our toll-free customer service number at 1-800-672-2259 or email us at customerservice@hydroxatone.com and we will cancel your membership immediately.

What are the Hydroxatone Preferred Customer Beauty Program Terms and Conditions?
A. As a valued customer, Hydroxatone is pleased to offer you the benefits of our Preferred Customer program. This auto-ship program is designed to ensure you always get the products you want at special members only pricing. As a member you will have access to exclusive product offerings, free trial samples and exclusive pricing.

• Convenience - After your introductory 60-day period, you will enjoy the convenience of automatic, regular deliveries, and the ultimate in savings, members-only privileges and, and members-only prices. Call 800-480-0698 and we will sign you up. There is no set up fee and you can cancel at any time.
• Customization - As a Program member, you can always customize your skin care collections with any Hydroxatone skin care products that meet your unique skin care needs.
• Flexibility - Hydroxatone is committed to ensuring you get what you want, when you want it. If you want to speed up or slow down the frequency of your shipments to meet your needs, just let us know.
• Member Pricing - Hydroxatone Healthy Skin Program members always pay exclusive reduced prices on all Hydroxatone® products!
• Installment Billing - For your convenience, many of our product programs are available on an installment billing options.
• 100% Satisfaction Guarantee - We are so confident that you will enjoy the results of Hydroxatone that we offer to you our Hydroxatone 30-Day Bottom-of-the-Jar Guarantee. If you are not completely delighted with any Hydroxatone product, simply return your shipment within 30 days of receipt and we will refund the purchase price (less shipping and handling) even if the bottles and jars are empty. Please let us know your reason for the return so we can continually improve our product and service.

How do I place an order?
A. Ordering is easy, visit our website at www.hydroxatone.com or call us at 1- 800-480-0698

How soon will you ship my order?
A. We will ship your order within 2 business days after the date it is placed.

How long before my order arrives?
A. Standard Delivery will arrive within 10-14 business days. Rush Delivery will arrive within 7-10 business days.

What do you charge for shipping and handling?
A. Shipping and handling fee is $ per shipment for Standard Delivery. Shipping and handling fee is $18.95 per shipment for Rush Delivery.

Do you ship internationally?
A. We ship to US and Canada only.

Will I be charged sales tax?
A. If you order is shipped to New Jersey we are required to charge sales tax. If your order is being shipped to any other state, you will not be charged sales tax.

Can I change my order during checkout?
A. Yes, as long as you do not click the "submit order" button, you can review or update your order at the "review order" page.

Why is a credit card needed for a free trial?
A. We do offer a free trial sample, but there is a charge of $ for shipping and handling. Hydroxatone accepts the following payment methods: Credit Cards; Visa, Master Card, American Express. Our shopping cart is VeriSign secure. We provide a safe and secure SSL 128-bit encrypted order form for your shopping needs. Your card number will be transmitted directly to the banking network for authorization.

To Which countries do you ship?
A. We ship anywhere within the United States, Canada and to APO’s.

What name will show up on my credit card statement?
A. Hydroxatone

What is your refund policy?
A. We are so confident that you will enjoy the results of Hydroxatone that we offer to you our Hydroxatone 30-Day Bottom-of-the-Jar Guarantee. If you are not completely delighted with any Hydroxatone product, simply return your shipment within 30 days of receipt and we will refund the purchase price (less shipping and handling) even if the bottles and jars are empty. Please let us know your reason for the return so we can continually improve our product and service.

• Damaged Products - Product(s) damaged during shipping will be replaced at no charge. Save the package and all contents, and contact our Customer Service at (800) 672-2259 to request a RMA number.
• Shipping and Delivery Errors - Should you experience any problems with your order, please contact our Customer Service Department immediately, so that we may correct it in a timely matter.

What is your Beauty Program Cancellation Procedure?
A. Cancel at any time. Just call customer service at 1-800-672-2259

How do I return a product?
A. If you are unsatisfied with the product, you may return the unused portion 30 days from the shipped date and you will receive a full refund. Please note the following terms:

• All purchases returned after the 30 days return policy will receive a store credit.
• We will not process or refund packages marked "Return to Sender."
• Refunds will always be issued to the same credit card to which they were charged.
• To ensure prompt processing, returns must be sent to the address provided with your RMA number. The warehouse can not accept packages without an RMA number.

How long will it take to process a return?
A. From the time our warehouse receives your return, it generally takes 5 business days to process your refund. Please keep in mind the customer's bank has to post our credit in the billing cycle in which it was received; hence the number of days it takes for the credit to post to the customer's account can slightly vary depending on how quickly the customer's bank posts our refund. Your credit card will be refunded by "HYDROXATONE."

Payment Methods We Accept
A. We accept Visa, MasterCard, and American Express.

Is this site secure?
A. Yes, we guarantee that every transaction you make with us will be safe. We provide a safe and Secure Sockets Layer (SSL) 128-bit encrypted order form for your shopping needs. Your card number will be transmitted directly to the banking network for authorization. The geographic location of your computer has been determined and recorded. Credit card fraud is a felony punishable by heavy fines and imprisonment

How is my information protected?
A. To prevent unauthorized access, maintain data accuracy and ensure the correct use of personal information, the Company uses appropriate industry standard procedures to safeguard the confidentiality of personal information including the use of firewall, encryption, token authentication, application proxies, monitoring technology and adaptive analysis of network traffic to track abuse of our network and its data. All transmissions of information are through secure computer servers, which also run authentication and Secure Sockets Layer ("SSL") 128-bit software data encryption software to encrypt all personal information including your name, address and credit card number so that it cannot be read as the information travels over the Internet. Access to registered users' accounts is password protected.

Contact Us
Please feel free to contact us at any time if we can ever be of assistance in any way:

For Customer Service questions, call (800) 672-2259 or e-mail

To order by phone, call (800) 480-0685.

Bellezza Products, LLC
PO Box 9300
Jersey City, NJ 07303